How do I reset my job seeker user account password?

If you cannot sign into your job seeker user account because you forgot your password, you can reset it by following these steps:

1. Go to Job Bank for Job Seekers and enter the email you used when you created your account, and click on "Next".

2. Click on "Forgot my password", located under the "Sign in" button.

3. Enter your email again, and click on "Continue".

4. Enter the confirmation code sent to your email inbox. Click on "Continue".

5. Answer your security question. If you do not remember the answer, click on "Get a different question" and answer it. Click on "Continue".

• Tip: Make sure to write the answer exactly as you spelled it when you initially created your account. Note that the answer field is case sensitive. You can verify your answer by    checking the "Display" box

6. Enter your new password in the two required fields, and click on "Reset my password".

7. Click on "Please sign in".

8. Enter your new password and click on "Sign in".

Important: Your user account is private. You must create your own user account with your own credentials and keep your sign-in information confidential, as per Job Bank's Terms of Use. 

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