I’m receiving an error message when adding a new user on file. What should I do?

If you are receiving an error message when adding a new user onto the employer file, here’s what you can do:

1. Check if the error comes from missing information in other tabs, the disclaimer that appears at the top of the page would describe where it comes from.
2. Double-check the spelling of the email address entered and make sure there are no caps and no spaces before or after. Lastly, the user you are looking to add has to have an employer user account on Job Bank.

 If you are still receiving an error message, please contact us.

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