I received an email stating that my user account has been deactivated. What do I do?

If you have not logged into your Job Bank user account for the last six months, your account might have been deactivated due to inactivity. You will receive an email a few days before the deactivation reminding you to log in.

To reactivate your account, follow these steps:

  1. Go to Job Bank for Employers or Job Bank for Job Seekers and click on “Forgot my password/Reactivate my user account”.
  2. Enter your name and email as they appear in your user account.
  3. A confirmation code will be emailed to you immediately. Enter the confirmation code in the box and continue.
  4. Answer your security question. If you don’t remember the answer to your security question, click on “Get a different question”.
  5. Enter your new password twice and click on "Reset my password". You will receive an email notification confirming your password reset.
  6. Click on "Please sign in". Log in using your new password.

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