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Create a Business Profile

What is a Business Profile and how do I create one?
The Business Profile is a feature that allows you to highlight the positive aspects of working at the company such as accommodations, amenities, green initiatives, learning opportunities, and support available for employees. With the business profile, you can promote the business and increase the interest of potential applicants.    To create a business profile, follow ...
How do I deactivate my Business Profile?
You can deactivate your business profile at any time. Simply follow these steps:   Sign in to Job Bank for Employers. Click on "Employer file" from the left-hand menu on your Dashboard. Click on the “Business profile” tab. If you manage more than one employer file, click on "View business profile" under the column ...
How do I edit my Business Profile?
You can edit your business profile at any time. Simply follow these steps:  Sign in to  Job Bank for Employers. Click on "Employer file" from the left-hand menu on your Dashboard. Click on the "Business profile" tab. If you manage more than one employer file, click on "View business profile" under the ...
Who can see my Business Profile?
Your business profile is only visible on Job Bank’s website, and is not displayed on our external partners’ sites. Once it is activated, your business profile will become visible to all job seekers on Job Bank. They will be able to access it through your job postings. Job seekers do not need to ...

Manage applications

Do I still have access to resumes submitted directly on Job Bank once the job posting has expired?
Yes. You can have access to resumes submitted on Job Bank even after the expiration of the job posting for which they were sent.
Where can I see the resumes submitted by applicants directly on my job posting?
You can view all resumes submitted by applicants directly on your job posting from your employer Dashboard, under "Applicants and matches". Here are the steps to follow: Sign in to Job Bank for Employers. Click on "Applicants and matches" in the left hand menu of your Dashboard. You can see the applications submitted on your job posting in the "Resumes" ...
I received an email notification about new applications submitted on my job posting, but I can’t see their resumes. Why?
The applications submitted on job postings directly through Job Bank can be withdrawn within 24 hours following the time the resume was sent. Therefore, it is possible that the original email notifying you of new resumes sent is no longer accurate.  While Job Bank will notify you by email once a day of ...
Is the "Direct apply" option activated by default on each job posting?
No. The option to receive applications through Job Bank only becomes available once you select the "By applying directly on Job Bank (Direct apply)" option under "Step 6: How to apply" of the job posting creation.   Note: You can’t select the "By applying directly on Job Bank (Direct apply)" option exclusively. If ...
What is "Direct apply" and how can I activate this option on my job postings?
"Direct apply" is a feature that allows job seekers to submit their application directly through Job Bank, on job postings where the option is available as an application method. You can select "Direct apply" on any of your job postings. However, you must always add at least one other how-to-apply method as an alternate option ...
Who can apply to my job posting when I use "Direct apply" as an application method ?
The option "By applying directly on Job Bank (Direct apply)" is only available to job seekers who have created a Plus account on Job Bank by providing their Social Insurance Number (SIN), and who have activated their job seeker profile. This allows them to submit their application quickly and directly through your ...

Register an employer

I want to post a job. How do I register an employer?
To register an employer on Job Bank, you must first create your own user account. Then, follow these steps: Log in to Job Bank for Employers. Click on "Employer files" from the left-hand menu on your Dashboard. Click on "Register a new employer". Select your relationship to the employer. Enter the employer’s 15 digit payroll account number ...
I want to hire a caregiver for a private household. What should I do?
On Job Bank, private households are considered employers and must create an employer file with Job Bank same as other businesses. You must first register your business with the Canada Revenue Agency (CRA). If you already have a business, you cannot use the payroll account number for caregiving purpose. You will have ...
I’m receiving an error message when adding a new user on file. What should I do?
If you are receiving an error message when adding a new user onto the employer file, here’s what you can do: Check if the error comes from missing information in other tabs, the disclaimer that appears at the top of the page would describe where it comes from. Double-check the spelling of the ...
How do I add someone to an employer file?
Before adding a new user to an employer file, you have to make sure that:  You are either the Primary officer or an Administrator on the file. The person you want to add on the employer file has an employer user account on Job Bank. You have the email address of the person’s Job ...
I no longer work for a company and I have access to their employer file. How can I remove myself from the employer file?
Before removing yourself from a file, it is best practice to transfer the file to a colleague by adding the user to the file. If you don’t have a colleague to transfer the file to, you can vacate the file by following these steps: Sign in to Job Bank for Employers. Click on ...
I forgot the login information of my user account and I want to register a new employer file. Can I create a new user account?
No. If you already have a Job Bank user account, you cannot create another one to register a new employer. Job Bank only allows you to create a user account once. This account can be linked to multiple employers. A user account is different from an employer file as it contains ...
Why do I receive messages?
You receive messages to notify you that an action is required to proceed with the assessment of an employer file for which you are responsible. It’s important that you follow up on these requests and make sure to submit all documents required and to return callback requests. This will ensure that ...
How do I change information in my employer file?
Here’s how you can change the information registered in your employer file: Log into Job Bank for Employers. Click on "Employer files" from the left-hand menu on your Dashboard. Select the employer file you want to modify. Select the appropriate tab to change, add or modify your business information: Employer’s information Users Locations Emails Documents 5. Click on "Save". Please note that ...
The previous employee is no longer working for the company. Can I change the password and security questions of this employee’s user account?
No. It's against Job Bank's Terms of Use to access another individual's user account. A Job Bank user account contains personal information that identifies, and is associated to, one person. Once you have created your user account, make sure to protect your password and security questions, and avoid sharing your account ...
How do I remove someone from an employer file?
Before removing a user from an employer file, you have to make sure that you are either the Primary officer or an Administrator on the file.    Then, you can remove another user from the employer file by following these steps: Sign in to Job Bank for Employers. Click on "Employer files" from the left-hand ...
I’m receiving an error message when trying to register my payroll account number. What should I do?
Each payroll account number can only be registered once on Job Bank.    If you try registering an employer file and receive an error message stating that the payroll account number is already in use, contact the Primary Officer or an Administrator of the employer file. They can give you access to the ...
How do I access my messages?
Accessing your messages on Job Bank is easy! All you need to do is: Log in to Job Bank for Employers. Click on "My messages" from the left-hand menu on your Dashboard. Click on the "Inbox" tab. Click on the message you wish to view. After having read the message, you can click on "Close" at ...
How do I submit my documents online?
When you receive document requests, you can submit the required documents online easily. To do so, follow these steps: Sign in to Job Bank for Employers. Click on "Employer files" from the left-hand menu on your Dashboard. Select the employer file for which you want to submit the document. Select the "Documents" tab from your employer ...
Why has my employer file not been approved?
Employer files can take up to 5 business days to be processed by a Job Bank officer. All files are treated on a first-come first-served basis. To ensure a quick approval process, verify that the information you enter in your employer file matches the business’ information registered with the Canada Revenue ...

Post a job

How do I create a student job posting?
On Job Bank, a "student job" is a type of job posting for persons who are enrolled in an education program. Student jobs should promote skill development, knowledge gain and learning.   If you want to recruit students to fill a position, you can indicate it on your job posting when you create ...
How do I modify or edit my job posting?
To modify or edit your job posting: Log in to Job Bank for Employers. Click on "Job postings" from the left-hand menu on your Dashboard. Click on "Edit" under the "Action" column at the right of the job posting you wish to modify. Make the necessary changes and click on "Proceed to preview". Click on "Submit ...
I can’t find the job title that I want to display on my job posting. What should I do?
Job titles found on Job Bank are based on the National Occupational Classification (NOC) code. The NOC is a large directory that contains over 30,000 job titles.  If you are searching for a job title and cannot find what you’re looking for, try browsing by occupation. You can do so by clicking ...
How do I create a job posting?
To create a job posting on Job Bank you must first register the employer. Then, follow these steps: Sign in to Job Bank for Employers. Click on "Job postings" from the left-hand menu on your Dashboard and then, on "Create a new job posting". Select the employer and click on "Proceed to Job title". Enter a job ...
Do I have to pay to advertise my job postings on Job Bank?
No. Job Bank services are free. Job Bank users must agree to the Terms of Use before creating their user account and posting jobs.
How do I create an apprentice job posting?
On Job Bank, an "apprentice job" is a type of job posting for persons who are registered in a post-secondary training program combining on-the-job training and periods of technical training. If the position is aimed at recruiting apprentices, you can indicate it on your job posting and specify the "level of apprentice" required ...
How do I advertise a green job posting?
On Job Bank, a green job is a position that contributes to environmental preservation, conservation, and restoration. Learn more about green jobs.   Your job posting will be labelled as a green job if you either: select a job title that is part of an occupation that includes jobs whose primary duties ...
What are the rules to post on Job Bank?
Every job posting must respect Job Bank’s Terms of Use, including: Provincial or territorial minimum wage standards must be met. Tax deductions must be made by the employer; workers must not arrange their own contributions to such programs as income tax, the Canada Pension Plan (CPP), employment insurance (EI) and Workers’ Compensation. There must ...
Can I advertise self-employment opportunities?
No. Job postings for self-employment opportunities are not permitted on Job Bank, as stated in the Terms of Use. Therefore, employers who wish to post on Job Bank are expected to: deduct income tax, Employment Insurance premiums and Canada Pension Plan contributions from the amounts they pay to their employees; and remit these ...
Why was my job posting declined?
A Job Bank officer may decline your job posting if: The job posting is thought to be a duplicate of another job posting already advertised. The follow-up requested by a Job Bank officer to clarify information has not been done by the user who created the job posting. Any other reason found to be ...
Why does my job posting status show "Pending"?
The "pending" status means that your job posting will be reviewed by a Job Bank officer. The current service standard to advertise job postings is two business days. Once approved, the status of your job posting will change to "Advertised". A Job Bank officer might contact you and request additional documentation to confirm ...
How do I extend my job posting?
A job posting can be advertised for a maximum of 30 days at a time, for up to a total of 120 days. If the position you’re hiring for is not filled, you can extend the job posting manually before it expires.   Here are some guidelines on how to extend an advertised ...
Can I write my own job description when creating my job posting?
No. You cannot write your own job description. In order to offer free, fast and bilingual services to clients, Job Bank does not allow the use of free text. However, Job Bank makes it easy for you to create job postings by providing you with pre-defined options. If you are unable to ...
How do I copy my job posting?
You always have the possibility to copy a job posting, no matter its status – pending approval, drafted, approved, expired, cancelled or declined. This can help you save some time and avoid having to start the job posting creation process from the beginning.   Here are some guidelines on how to copy a ...

Advertise on behalf of an employer

Can I access my colleague's user account to post jobs?
No. It is against Job Bank's Terms of Use to access another individual's user account. A Job Bank user account includes personal information that only identifies, and is associated to, one person.   Therefore, if you would like to access an employer file to post jobs, you must first create your own personal ...
How can I post jobs when I represent multiple employers?
You can easily link your Job Bank user account to multiple employer files.  You can register all employers using the same steps. Then, when creating a job posting, simply select the employer for which you would like to post the job.  If you are a recruiter or a third-party representative, you must create ...
I work for a placement agency. How do I use Job Bank?
On Job Bank, placement agencies are considered employers when they are responsible for paying the employees they place at their clients’ premises. If you work for a placement agency and would like to post on Job Bank, you first have to create your personal user account by signing up on Job Bank ...
I'm a recruiter. How do I use Job Bank?
Recruiters are individuals who assist employers with their recruitment process. Their interaction with the job applicants usually stops when the new employee is hired. The recruiters’ clients are considered employers when they directly hire and pay the employees. If you are a recruiter and would like to post on Job Bank, ...
Why are placement agencies required to provide their clients' information to Job Bank?
Job Bank is an important source of job market information as Canada’s national job posting service. This information allows Job Bank to gather complete and accurate statistics about Canada’s labour market. It is also collected to monitor compliance with Job Bank’s Terms of Use. As a placement agency, Job Bank requires you ...
I'm a friend or relative of an employer. How do I use Job Bank?
If you are a friend or relative of an employer, you must create your own personal user account before you can post jobs on Job Bank. Do not create a user account on behalf of your friend or relative.   Here’s how to create your own user account on Job Bank: Go to Job ...
I’m posting on behalf of my boss. Can I create a user account with my boss’ personal information?
No. It is against Job Bank's Terms of Use to create an account with someone else’s information. A Job Bank user account includes personal information that only identifies, and is associated to, one person.   If you want to post jobs on behalf of your boss, you must first create your own personal ...
I'm an immigration consultant or lawyer. How do I use Job Bank?
Job Bank considers immigration consultants and lawyers to be third-party representatives who assist employers with their job posting activities. If you are an immigration consultant or lawyer, you must have been given a legitimate authorization to represent, act and speak on behalf of the employer you will be posting for. As a ...

Hire foreign workers

Where can I get information on the Temporary Foreign Worker Program (TFWP)?
For more information on the Temporary Foreign Worker Program (TFWP) or the Labour Market Impact Assessment (LMIA), such as its requirements for job postings and recruitment, visit the Temporary Foreign Worker Program website or call the Employer Contact Centre (ECC) at 1-800-367-5693.   Note: Job Bank officers cannot provide any information regarding TFWP ...
Where can I get information on Labour Market Impact Assessment (LMIA)?
For more information on the Temporary Foreign Worker Program (TFWP) or the Labour Market Impact Assessment (LMIA), such as its requirements for job postings and recruitment, visit the Temporary Foreign Worker Program website or call the Employer Contact Centre (ECC) at 1-800-367-5693.   Note: Job Bank officers cannot provide any information regarding TFWP ...

Find the right candidates with Job Match

What is a "Close-out" report and why should I complete it?
When you use Job Match for employers, you will be encouraged to complete a close-out report for every cancelled or expired job posting. Close-out reports are short surveys that you can complete by answering a few questions about the employment opportunity that is no longer advertised. These reports do not affect your ...
What is Job Match for employers and why should I use it?
The Job Match feature automatically matches your job postings with job seeker profiles. Job Match for employers allows you to view job seeker profiles and invite them to apply to your job. This gives you easy access to potential candidates suited to the position you are advertising. Once your job posting is advertised, ...
How does the "Summary of current matches" section under "Matches and reports" work?
When you advertise job postings on Job Bank, you are automatically matched with job seekers who have work experience, skills or education similar to your jobs’ requirements. These match results are listed in different sections under "Matches and reports". Here’s how the "Summary of current matches" section works: Summary of current matches This section ...
How does the "Employer Activity" section under "Matches and reports" work?
When you advertise job postings on Job Bank, you are automatically matched with job seekers who have work experience, skills or education similar to your jobs’ requirements. These match results are listed in different sections under "Matches and reports". Here’s how the "Employer Activity" section works:   Employer Activity This section tracks each action performed ...
How does the "Job seeker Activity" section under "Matches and reports" work?
When you advertise job postings on Job Bank, you are automatically matched with job seekers who have work experience, skills or education similar to your jobs’ requirements. These match results are listed in different sections under "Matches and reports". Here’s how the "Job seeker Activity" section works:   Job seeker Activity This section tracks actions ...
Who can be matched to my job postings?
Job Match is a feature available to job seekers who have a Plus account on Job Bank. Candidates with a Plus account, who meet the minimum requirements for the position, will be matched to your job posting. For the first 30 days of the job posting’s advertisement, only Canadians and permanent and ...
Why did my Job Match results change under my job posting?
There are a few reasons why the number of matches may have changed. The most common are: If job seekers create or deactivate their user account, or change their profile significantly. This could result in the appearance or disappearance of the match of your job posting with these job seekers. If you make ...
How can I improve the Job Match results on my job posting?
Here’s what you can do to maximize relevant matches with your job posting: Add some details to your job posting under "Step 4: Job details". Add the educational requirements you are seeking for under "Step 5: Requirements". Select skills that are necessary or useful for the position at "Step 5: Requirements". There are over ...
My job posting has expired. Can I still have access to the matches?
After a job posting expires, you can still see the total job matches related to it under "Summary of current matches". No new matches will occur once the job posting expires, however, the amount of matches can still vary if job seekers that are part of the current matches deactivate or ...
What is the match score under "Summary of current matches"?
The match score indicates how closely the job seeker’s profile matches your job posting’s requirements. The match score is displayed as a percentage and a star rating. The more requirements the job seeker meets, the higher the score will be. Note: If you are not satisfied with your Job Match ...
Why don’t I see any matches under my job posting?
There are a few reasons why you may not see any matches under your job posting. The most common reasons are: The job posting is suspended. When a job is suspended, the job match information under "Matches and reports" is temporarily removed. If the job posting status is changed back to "Advertised", ...
How do I know if the job seeker I invited through Job Match applied to my job?
Job Match is a tool that automatically matches your job postings with job seeker profiles and allows you to invite job seekers to apply for the position. When you invite a job seeker to apply, they receive a unique code as a part of the invitation. The job seeker is encouraged to ...

Jobs for Ukraine

What is "Jobs for Ukraine" and how can I participate as an employer?
Jobs for Ukraine is Job Bank’s initiative as part of Canada’s response to the Russian invasion of Ukraine. Job Bank has set up a simple process that aims to connect Canadian employers with Ukrainian nationals seeking employment in Canada.    If you wish to support Ukrainians with offers of employment in Canada, you ...
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